Refund policy

Return and refund policy

The Yarn and Craft Emporium does not offer discretionary change-of-mind refunds for yarn purchases or customer cancellations of course and workshop bookings, except where a refund is required by applicable law.

This policy does not affect your statutory rights, including any applicable cancellation rights or rights relating to faulty, damaged or incorrectly supplied goods or services.

If you have a problem with your purchase or booking, please contact us with your order number and details so we can review your request.